Sale Conditions

The following conditions regulate the sale of our products and can be modified by us at any time.
We’re therefore asking you to read these conditions carefully each time you purchase something from us.
For more information, you can contact us at the following address:
helpdesk@blacone.eu
Your cart will be considered as a purchase order which will be followed by an order confirmation sent via e-mail in acceptance of the order on our side.
The commercial agreement will be deemed concluded upon receipt of the order confirmation which will be forwarded to your e-mail address together with a summary of the details of your order.

1. Definitions.
Customer: any party purchasing the products for personal use;
Supplier: IDS SpA;
Order Confirmation: written notice confirming availability of the Product ordered, sent by the supplier;
Price: the one indicated on the Order Confirmation, inclusive of VAT (when applicable) and of shipping charges;
Product/s: the one indicated on the Order Confirmation;

2. Acceptance.
The orders sent to us will be binding for us only if you receive from us confirmation via e-mail that the whole order process has been completed (order confirmation together a summary of the details regarding your purchase). Print the e-mail and store it away.
The supply will be only subject to what indicated on the Order Confirmation which will be a summary of your purchase.

3. Terms of payment.
You can purchase our products only by one the following payment methods:
PayPal
Credit Card
Cash on delivery


The products are sold solely at the prices indicated on the website.
The price of the products does not include shipping charges (see n.7).
For more details please read carefully the following information.

4. Credit Card.
It’s a safe and well tested payment system. Communication of your credit card number takes place in a completely confidential way by means of a tested international protocol guaranteeing online transactions. The SSL protocol prevents data decryption, eliminating the possibility that anyone might unlawfully take hold of them.
We are not, in any way, involved in the transaction, the details of your credit card will be solely managed by the Banking Institutions involved in the transaction.
You will be able to verify directly on your pc when you are operating in safe mode. During your purchase, in fact, you will be able to verify that at the bottom of the page where you enter your card details, a small closed padlock or a whole key will appear, (meaning that the SSL protocol is active). At that moment you will be directly connected to the server of the Bank, Institute, etc.
Eg. Protected by SSL (128 bit)

Once the transaction has been completed you will receive an e-mail confirming that the payment has taken place successfully and containing a summary of the transaction, while we will be only notified that the operation has been completed successfully.

5. Delivery conditions and terms.
Our products are shipped in suitable packaging and will be directly delivered to your address. The delivery address is indicated in the Order Confirmation.
Shipping costs will be on your charge according to the methods and at the costs detailed at the moment of the order.
We will do our best to deliver the goods within the time indicated, but we will not be deemed responsible of any delay that might occur during transportation.
In case of damage or tampering of the parcel you should reject delivery without acceptance of the goods, which should be given back to the courier to be returned, informing us on what happened in writing within 7 days to the address:
helpdesk@blacone.eu
Replacement and re-delivery of the products will be on your charge.
The orders will be processed up until stocks are exhausted, after which the amount which you might have already paid will be refunded in full.

6. Delivery times.
The goods available in stock will be delivered within one week.
In case the ordered goods are not available, the order will be processed as soon as the goods are available, once notified the client in advance.
We will ship the package ordered only upon receipt of payment notification.
Goods delivery times are to be considered as an indication only.

7. Shipping charges.
Shipping in Italy is subject to a lump-sum charge of 3,50€.
For shipping costs outside Italy, please contact our office at assistenza@idsdentalshop.it
prior to completing the order. In case of rejection of the delivery without prior agreement on our side, any cost or loss arising from such rejection will be on your charge, including storage costs up to delivery acceptance.

8. Withdrawal.
On-line sales are regulated by the current legislation regarding distance contracts.
In particular, Legislative Decree number 185/99 (Implementation of directive 97/7/CE on the protection of consumers in respect of “distance contracts”) grants the consumers the right of withdrawal.
According to what established by such legislative decree, you can withdraw from the purchase contract, without loss and without any explanation, no later than 10 working days from receipt of the products.
In order to do so you need to communicate your intention of withdrawing from the contract by recorded-delivery letter with advice of receipt to the following address:
IDS SpA
Via San Cristoforo, 28/10
17100 Savona (SV) – Italy

Within the same term you can communicate to us your intention of withdrawing, by sending a telegram or fax to the number +39 019.2304865, provided that this is followed by recorded-delivery letter with advice of receipt within the next 48 hours.
In order for us to be able to refund the amount already paid for the purchase of the products, such communication shall include also the details of the bank (IBAN code) where you wish to receive the refund. We will refund the sums by bank transfer within 30 days from the date of receipt of the communication in which you express your intention to exercise your withdrawal right.
It’s important to point out that the sum refunded will amount solely to the price of the product, as mentioned in the order.
Accessory fees concerning shipping and delivery of the product will under no circumstances be refunded.
Within the same term of 10 working days you must send back to us the products, intact, and in their original packaging, which shall also be intact. This shipping is to be considered on your charge and under your responsibility. The goods must be shipped to the following address:
IDS SpA
Via San Cristoforo, 28/10
17100 Savona (SV) – Italy

The withdrawal right cannot be applied to contracts regarding the supply of goods which, due to their nature, cannot be sent back or might deteriorate and/or quickly alter their characteristics such as food (see Art.7 Legislative Decree no. 185/99)

9. Guarantee.
We guarantee that the products comply in their composition with Italian and European regulations applicable to them. The pictures of the products published in the virtual shop are only to be considered as an indication.

10. Responsibility.
The supplier will not be deemed responsible for any delay in the delivery if such delay has been caused by circumstances not due to his will.

11. Product unavailability.
In case the order is not processed due to unavailability, even only temporarily, of the product required, you will be immediately informed. If you wish you will have the possibility of putting your order on stand-by or having the product replaced with a similar one. Otherwise, we will refund the sums you might have already paid in settlement of the supply.

12. Privacy protection.
In filling in the order form we collect your personal details. Such data supply is compulsory and indispensable in order to carry out the legislative/administrative obligations arising from the sales contract.
Your details will be processed by us according to what provided for by Legislative Decree 196/03 (Personal Data Protection Code) and subsequent modifications. Above mentioned legislative decree sets the procedures to be followed so that all data are processed in respect of the rights, fundamental freedom and dignity of the person, in particular for what concerns privacy and personal identity. We therefore would like to inform you that according to art.13 of Legislative Decree 196/03:
– Your personal details, collected according to what provided for by the Personal Data Protection Code (Legislative Decree 196/2003) will be processed with the unique purpose of meeting the obligation arising from the contract;
– Data processing for above mentioned purposes is carried out by means of information and electronic technologies which can protect and guarantee the privacy of the details supplied reducing to a minimum the danger of unauthorised access, theft or tampering of the details, in compliance to what provided for by art. 31 and following of Legislative Decree 196/03 and by attachment B of the Decree;
– The supply of your personal details is compulsory for the fulfilment of all contract obligations, therefore failing to supply them will prevent the performance of all legal, fiscal and administrative obligations arising from the sales contract;
– Personal details will be processed solely by the subjects involved in the sales operations and they will not be disclosed, according to what provided for by Legislative Decree 196/03; with reference to the processing of such data, you have the right to obtain what provided for by art. 7 of this Legislative Decree;

13. Court.
For any dispute that might arise between the parties and which cannot be settled amicably, the competent Court will be the one of Savona.